Policies

RESERVATIONS
Our business hours are from 10.00 am. to 8:00 pm. In order to obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible.
 
We recommended phone should be always muted or switched off during the therapy session. A massage is best performed in peace and quiet and in a relaxed atmosphere. For this reason, children are not permitted to accompany adults in the treatment rooms.
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ON ARRIVAL
Please arrive 5-10 minutes prior to your appointment to fill out a short lifestyle questionnaire on our enrolment form. This helps us get to know you better and personalize your massage therapy according to your treatment preferences or medical concerns.
 
Pregnant women attending for a massage or clients with specific medical needs should inform us on arrival.
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IN SESSION
Your satisfaction is important to us. Our massage therapist is intended to help you feel calm, secure, and rejuvenated. If you feel uncomfortable during the massage, please do not hesitate to let us know. Please note that you are encouraged to communicate with your therapist during your treatment. We’ll always accommodate you to the best of our abilities.
 
LATE ARRIVAL
We understand that there are outside influences that can impact your arrival time. We will do our best to accommodate late arrivals but be aware it could impact on treatment time. Please try your best to arrive 5-10 minutes before your appointment time, and where possible, inform us in advance of your impending late arrival.
 
CANCELLATION/ RESCHEDULING POLICY
If you need to cancel your appointment, please ensure you do so with at least 24 hours' notice. We reserve the right to charge 50% of the treatment fee if a client fails to cancel within this time. Clients who do not show up for their appointment without notice will be charged the total cost of the treatment. No refunds can be given for products or packages purchased from us.
 
 
RIGHT TO REFUSE SERVICES
Please understand that our therapists have the right to refuse treatment or end the session early if they feel a client’s behavior is unacceptable, undesirable, or dangerous to them. And we have the right to charge full amount of the session.
 
GIFT CARDS
Gift cards are not refundable or redeemable for cash and may not be used for gratuities.